Arbor
Frequently Asked Questions
What is Arbor?
Arbor is a Management Information system (MIS) that schools require to manage the large amount of information we hold about our children and families. We will use it to:
Ensure parents and carers can easily update information such as phone numbers as they change
Streamline how we communicate with parents (all emails from the school will be generated using Arbor)
Allow parents and carers to book and pay for wrap around care
Allow parents to pay for school dinners
Allow parents to book and pay for clubs and trips
Keep parents informed of important things such as their child's attendance
Allow parents to consent to certain activities conducted in school
Allow parents to book Parent Evening appointments
How do I get Arbor?
You should get a welcome email providing instructions. If not please follow the steps below:
Follow this link and click 'First time logging in'
Enter the email address that you have given to us. If you are unsure which email you have given us, please call the office team.
Create a password when prompted.
Download the Arbor app from your app store and log in using the email address and password from the previous step.
I can't log in - Arbor says I don't exist
This is most likely because you have used a different email address from the one you have given us. Please call the office and check which email we hold or ask them to update your records.
When I log in I can only see my child who is at Secondary school?
This is most likely because you have used a different email address from the one you have given us. Please call the office and check which email we hold or ask them to update your records.
I can't see how to book Breakfast Club / After School Club
This may be because you need to register your interest first. Follow this link for further information about how to do this.
Who can see my contact details?
Only you can see your own contact details. Other parents, whether they live with you or not, can only see your name (not your contact details.)